Zoe who received this lovely email from Tim Hawkins of St Albans this week.
It nice to know that our attention to detail is great fully received.
So many thanks for the emergency help and repair to my aid this week. I really didn’t expect anyone to be able to help except to tell me that it would have to sent away to the lab for repair. Your offer to make a temporary repair using a generic ear mould and cable was unexpected but wonderful service. To be able to hear well whilst mine is being repaired is amazing. It is working well, comfortable and is not giving any feed back problems.
Kind, helpful and caring as always.