We regularly ask clients to complete questionnaires so that we can measure how well we’re doing.
We need to know that, in the minimum, we always meet expectations although we try to exceed them.
Olive (Herts) wrote: Although I got my hearing aid elsewhere when it went wrong I found out the dispenser had passed away. Your kindness has really helped and it has made me realise that I previously settled for second best. With the expertise of the practice, I can once again hear and take part in life.
Keith (Kent) wrote: You have given me a new lease of life through my ears. Straight away I couldn't believe the help that the new aids gave me. I attended a legal appeal in fact I won the case. This I think was probably due to the fact I could hear everything that was said including the mutterings so was able to think straight and give the right answers.
I went to one of my favourite places, a monastery, and as I walked across the sanctuary I could hear squeaking, "What's up with the aids now"? I thought. But it was the birds singing, ducks flapping, geese landing on water. I could hear everything, at times it was quite overwhelming, all these new sounds that my brain had to get used to!
Peter (Herts )wrote: Regarding the hearing aids, the biggest compliment that I can pay them is that they appear to deliver all that they say they will do. More important for me is what they don't do. They don't:
a)Whistle and feedback at all
b) Get upset by windy conditions and traffic noise and
c) Amplify background noise to unbearable levels.
Barry (Herefordshire) wrote: I found immediately that comfort and hearing quality improved considerably. The aids themselves are unobtrusive and blend naturally with the colour of my hair. I do not feel conscious in public or private gatherings and would like to reassure others that behind the ear hearing aids are, in my opinion an excellent option for an improved quality of hearing.
I believe your professional consultation and careful selection of the most suitable aid for my circumstances, achieved what numerous other dispensers were unable to do. In addition, and to great importance you and your staff provide me with genuine support, which reflects great credit on your practice and after sales service. I do thank you for helping me climb back into the land of the hearing again. It is reassuring to know that you will still be there should future problems arise.
Edith (Herts) wrote: The difference the new hearing aid has made to the quality of my life is amazing. I can now have conversations and feel very much more alive & not so cut off. Having worn behind the ear aids for almost 40 years, which are no longer powerful enough to help me, the body aid is a blessing. Thank you for your sympathetic treatment and solution.
Gillian (Beds) wrote: I am delighted with my aid. It is so comfortable that I forget that it is there most of the time. I can tell the difference between the footsteps of the different members of my family when they walk in through the front door. It is great fun discovering the sounds in the world around me. What has given me the most pleasure is listening to live music. Recently I heard a band with a Welsh triple harp. The different instruments no longer merge into one sound so every note of the harp was pure and clear. It was magical.
Hillary (Lincolnshire) wrote: The difference made by the new aid was amazing. Work represented new challenges. My closest colleague noticed the difference immediately! She told me I was obviously hearing better and speaking more clearly too! This took me aback. As time went on, she remarked that I no longer wore the strained expression she had become used to as I concentrated hard on the poorer quality sounds picked up by my old NHS aid.
One of the nicest things is the joy of picking up the telephone and recognising the voice of the caller. This has made such a difference to my home and social life and is a huge asset in my new job in which I have to call all over the world.
I am delighted with my new aids. Who knows what I could have achieved if I had them at the start of my career!
Hilary's husband added: I found that I was being asked to speak more quietly for the first time in 37 years of marriage! It is an enormous pleasure to me not to have to repeat almost every word of my half of the conversations.
Wendie (Wiltshire) wrote: Thank you for giving me my hearing back and enabling me to meet my husband.
Ian (S. London) wrote: Just a short note of thanks. Without my aid I would have struggled to hear the vicars whispered words at my wedding. Without my aid I wouldn't be able to hear the wonderful snuffles and gurgles my baby makes. These are the things that make life incredible.
John (Herts) wrote:If you are reading this – it is because you are fortunate to have found HHP. Their care, helpfulness and friendly approach is so valuable and makes having hearing aids so much easier. Thanks to HHP my life is as normal as it possibly can be with two hearing aids – and a lot of help from HHP
Ray (Herts) wrote: HHP’s service, courtesy and willingness to help at all times is nothing but exemplary.
I would gladly recommend HHP to all those who need tender loving care for their ears.
